Fitri Zainal Abidan is Director of Business Development of Specialist Knowledge Centre Sdn Bhd., an education and training company located in Kuala Lumpur, Malaysia. After growing very fast for the first few years of our operation, they believed that anything they touched would turn to gold. They were very happy with their success. So they decided that this was an opportunity to venture out into other areas. They had a very long discussion and decided to hire a manager to take care of a division of the company. Because of a failure to monitor on their part, they found out that the quality of their services dropped tremendously and they lost a major account. So they found themselves in deep financial trouble. What should they do? Visit casenet.ca for more free, open access decision focused video teaching cases from Acadia University.