Kathy Cross is a production executive for Canadian entertainment company, Shaw Media Inc. An issue that she and her colleagues recently had to deal with involved an independent production company that creates original programming for Shaw. On this occasion the production of a television series was not coming along in the way that Kathy and her team wanted it to. The production itself was having problems and the production company was not able to deliver what they promised they would deliver. So Kathy needed to figure out what to do. Visit casenet.ca for more free, open access decision focused video teaching cases from Acadia University.