At the time this case was created, Tracey MacGillivray was the Vice President of IT Services for Rogers Telecommunications and the Toronto Blue Jays. The challenge she faced was mobile or wireless phone use by employees that was not administered in a standardized manner. The video case focuses on how to effectively and efficiently manage and organize the use of mobile phones by employees. Visit casenet.ca for more free, open access decision focused video teaching cases from Acadia University.