Lana Weldon (Ph.D), is located in Perth, West Australia and is the General Manager and National Head of Quality Management for Moore Australia, a collection of independent firms organized in a federated accounting network. In recent years ethical lapses by large professional services firms have been prominently featured in the news. Her challenge is to figure how to get member firms of the federated network to adopt and implement a new system of quality management to meet new international quality management standards while also taking into account ethical considerations. Visit casenet.ca from Acadia University for more decision focused video business case studies and to learn how you can use our cases in your classroom.