In this multimedia case Debra Moore of Just Us! Coffee Roasters in Grand Pre, Nova Scotia addresses a recent issue of how to proceed to organize the management team. About a third of the business is coffee houses. They struggled over the years to run a business that is retail and wholesale. Their needs were very different. The managers were very separated from the wholesale business and had not bought into the vision and the mission of the company. The coffee houses were losing money and there was dissatisfaction with how they were being run and the customer service. So Debra needed to figure out what to do. Visit casenet.ca for more free, open access decision focused video teaching cases from Acadia University.