In this multimedia case Debra Moore of Just Us! Coffee Roasters in Grand Pre, Nova Scotia addresses a recent issue. They purchase coffee directly from producers and develop long term relationships. With one of their producers in Ethiopia, they had been struggling to get the quality of coffee that was really needed for the business. So just recently Just Us! received their shipment for the year and it was not up to the standards that were hoped for. So what should they do? Visit casenet.ca for more free, open access decision focused video teaching cases from Acadia University.