Anne Robinson is the former Director of Performance Management and Business Intelligence for Cisco's supply chain organization. The challenge she and her team faced was how to effectively integrate two different organizations that had been combined under one business unit leader in order to effectively integrate customer service with supply chain management, quality control and logistics. How could employees of these different units be aligned under a common vision and the same goals and performance metrics? Visit casenet.ca for more free, open access decision focused video teaching cases from Acadia University.