Prior to working with KPMG in Malaysia, Dylan Jackson was employed in a managerial role with a local professional services firm. Within that organization he had accepted a lateral transfer. His new responsibilities included oversight of a team overseeing 20 individuals. Soon after starting in the new role, he discovered that the performance of the team managers was not fit for purpose after an internal assessment. His challenge was to figure out a course of action with this in mind. Visit casenet.ca from Acadia University for more decision focused video business case studies and to learn how you can use our cases in your classroom.