Dale Wright II is the founder and operator of Wright Tax Services located in Ottawa, Ontario. As a small business owner, he realized that an important bottle neck in his operations were the tax engagement and business client intake processes which were very manual and in-person. This became a big problem when he moved his business from one province to another. The challenge he faces in this case is how to overcome this bottleneck. Visit casenet.ca from Acadia University for more decision focused video business case studies and to learn how you can use our cases in your classroom.