Cindy James is the founder and CEO of Crafty Beasts Brewing Company which produces and sells a canned beef broth mixture for dogs from its Dartmouth, Nova Scotia location. Her company is experiencing growth in sales but occasionally struggles to maintain control over the production process. Her challenge is how to stabilize control to ensure her product is produced with the desired quality and cost. Visit casenet.ca for more free, open access decision focused video teaching cases from Acadia University.