Phillip Boonzaier is a member of the leadership team of CGALYTIX, a consultancy focused on governance and analytics located in Bloemfontein in Free State, South Africa. One challenge that he has recognized concerns community pharmacies in South Africa. His experiences working with the industries suggest that many pharmacy managers lack the needed skills and knowledge to operate their businesses effectively. This case focuses on identifying a solution for this talent gap that hobbles many of these important community institutions.Visit casenet.ca from Acadia University for more decision focused video business case studies and to learn how you can use our cases in your classroom.