Asanda Heshula Nesindande is a human capital partner working with a major bank in headquartered in Johannesburg, South Africa. It has become apparent that critical roles involved in payment processing are redundant leading to costly transaction errors and mistakes. The challenge facing Asanda is to come up with a successful process for removing these redundancies through automation. Visit casenet.ca for more free, open access decision focused video teaching cases from Acadia University.