Tomilson Bynoe is the the Director responsible for finance and business development for A1 Supermarkets Ltd. in Barbados. In this case, he addresses the challenge of what to do about the attitude of employees that are currently being hired as well as their questionable ability to service customers. That has been a problem for the company along with the fact that in most cases employees coming into the business are transient. Visit casenet.ca for more free, open access decision focused video teaching cases from Acadia University.