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Specialist Knowledge Centre 1

Fitri Zainal Abidan is Director of Business Development of Specialist Knowledge Centre Sdn Bhd., an education and training company located in Kuala Lumpur, Malaysia. The challenge he addresses is as follows. They had been working with one big international client for a few years. Recently they delivered a project for this client. The client sent a group of high level senior executives for training here to Malaysia. A training program was agreed upon ahead of time. Upon arrival, the clients changed the program. Fitri's team delivered the content according to what the client wanted. Later they received an assessment from the client organizationand out that they were not happy. They wanted to terminate the contract. So, what should Specialist Knowledge Centre do?

Interviewee

Firdaus Fitri

Company

Industry

Business Activity

Specialist Knowledge Centre Sdn Bhd 

Education Service Provider

Education

Headquarters

Kuala Lumpur, Malaysia

Size

Small

Employees

Fewer than 25

Less than $1 million

Yearly Revenue

Private Company

Type of Entity

Subject

Management

Level of Difficulty

Easy

Enhance dispute resolution knowledge

Teaching Objectives

Keywords

Unhappy Client

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