Internet Technology Company

Anne Robinson is the former Director of Performance Management and Business Intelligence for Cisco's supply chain organization. The challenge she and her team faced was how to effectively integrate two different organizations that had been combined under one business unit leader in order to effectively integrate customer service with supply chain management, quality control and logistics. How could employees of these different units be aligned under a common vision and the same goals and performance metrics?

Interviewee

Anne Robinson

Company

Industry

Business Activity

Cisco

Internet Equipment

Manufacturing

Headquarters

California

Size

Large

Employees

More than 10,000

Greater than $25 million

Yearly Revenue

Public

Type of Entity

Subject

Organization Theory

Level of Difficulty

Moderate

Enahnce knowledge of change management

Teaching Objectives

Keywords

Unit Integration

Additional Info
Teaching Note

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